Frequently Asked Questions

Once you make your reservation with Great Ocean Condos and Homes, we will process your deposit (usually within 24 hours) and email you a personalized reservation confirmation. Your entry code to your unit will arrive via email the Wednesday prior to your arrival date. Don’t forget to purchase Travel Insurance! Click on link below for a quote.

Here’s how our easy Great Ocean Condos and Homes Reservation System works:



Frequently Asked Questions about Great Ocean Condos and Homes

Q. What is the Deposit to make a reservation?

A. There is a $500 Reservation Payment which is required on all reservations. This is payable by a credit card upon making your reservation. The balance of your reservation is due by check as follows:

  • Payment on all reservations is due 60 days prior to your arrival date.
  • On all reservations of 28 days of less, payment will be due in full at this time.
  • On all reservations of over 28 days, payment for the first 4 weeks rent is due 60 days prior to your arrival date with remaining balance due upon arrival.
Q. Is there a Security Deposit?

A. Guests can elect to place a $500 Security Deposit in addition to the Reservation Down Payment upon booking the property. Release of the deposit shall be subject to inspection of the rental property and will be returned approximately fifteen days after departure provided there is no damage or additional charges.

Guests can opt for a nonrefundable Damage Waiver in lieu of a Security Deposit. If the guest rents an accommodation and the guest accidentally (definition: an unexpected and unintended event that causes property damage) damages any real or personal property, the damage waiver reimburses the private property owner or management company for up to $1,000.00. Intentional damages, and damages caused by simple or gross negligence are not covered under the damage waiver. Any accidental damage over $1,000.00 is the responsibility of the guest and the guest agrees that any amounts over $1,000.00 will be charged to their credit card.


Q. Where do I pick up my key?

A. Picking up your key is both simple and convenient. As you pull into your condo complex you will park in your appropriate spot (some have no assigned space- please see check-in email for specific instructions). Go straight to the unit. Enter the key-code sent to you on your Paid in Full Confirmation notice and your key will be located inside the lock box. Return that key to the lock box as there are 2 sets of keys inside the unit. There is NO lock out service provided, so the code is your lock out protection! Call us at 386-478-7863 if you should experience any problem.

Q. Do I need to clean before I depart?

A. Your cleaning fee covers two loads of linens for a two bedroom property, three loads of linens for a three bedroom property and four loads of linens for a four bedroom property. This would be a maximum of 6 bathroom towels, 6 hand towels, 6 wash cloths, 2 kitchen towels, 4 sets of twin sheets (or 1 queen or full depending on the unit configuration) and 1 set of king/queen sheets. Additional loads in excess of the above guidelines will be charged at $20 per load. Photographs will be provided to you in the event that the additional laundry charge is necessary. All beach towels should be washed and dried the night before leaving. (Heavy beach towels require a longer drying time).

Q. Should I contact the rental office at the complex if I have a problem?

A. The condo office is NOT the owner’s rental agent— is. Please DO NOT CONTACT the condo office should a problem arise inside your unit. Any emergency matter should be reported to at 386-478-7863 for assistance.

Q. What does a typical condo in the Great Ocean Condos and Homes network provide?

A. All homes and condos are privately owned and equipped for basic vacation needs. Basic starter supplies such as soap and toilet paper are usually provided by the individual owner. We will make every effort to make sure this is the case, BUT this cannot be guaranteed. To be sure, please bring a starter supply with you. Grocery stores are very close if you need to get some immediately. Telephones may be provided. Local calls are free. Use your cell phone or dial collect to place long distance calls. Some units do have an internet phone which also provides free long distance.
Maintenance problems in the home or condo will be handled in a timely and professional manner. Please let us know immediately upon arrival of any issues with the unit.

Q. Is there a place for me to rent cribs, high chairs, or other equipment?

A. Here is a local company in New Smyrna Beach that will be able to hep you with your rental needs for the following products: Crib Rentals, Booster Seats/High Chairs, Beach Equipment (i.e. umbrellas, body/surf boards, chairs, and lounges). Simply call or email, reserve, and enjoy! ISLAND RENTALS · (386) 428-0068 ·

Q. Lost and Found?

A. If you have stayed in one of our condos and have lost an item let us know as soon as possible. We will attempt to locate the item by checking the unit and/or by speaking with the cleaning company. If we are successful at locating it you may choose from one of the following options to regain possession: 1) We can safeguard it for you to pick-up within a 2-month period or 2) We can mail the item back to you at cost plus a $40 handling fee. Remember, in some cases the item may cost more to return that it is worth.

Q. When do holiday reservations become available on-line?

A. Due to the high demand for return guests, we set our pricing two years in advance. You are more than welcome to begin booking your vacation NOW for next year’s holiday season! The sooner you book the more likely you are to get the unit you are requesting.