FAQ

Q. What is the Deposit to make a reservation?

A. There is a $500 Reservation Payment which is required on all reservations. This is payable by a credit card upon making your reservation. The balance of your reservation is due by check as follows: Payment on all reservations is due... Read more

Q. Is there a Security Deposit?

A. Guests can elect to place a $500 Security Deposit in addition to the Reservation Down Payment upon booking the property. Release of the deposit shall be subject to inspection of the rental property and will be returned approximately fifteen days... Read more

Q. Where do I pick up my key?

A. Picking up your key is both simple and convenient. As you pull into your condo complex you will park in your appropriate spot (some have no assigned space- please see check-in email for specific instructions). Go straight to the... Read more

Q. Do I need to clean before I depart?

A. Your cleaning fee covers two loads of linens for a two bedroom property, three loads of linens for a three bedroom property and four loads of linens for a four bedroom property. This would be a maximum of 6 bathroom... Read more

Q. Should I contact the rental office at the complex if I have a problem?

A. The condo office is NOT the owner’s rental agent—GreatOceanCondos.com is. Please DO NOT CONTACT the condo office should a problem arise inside your unit. Any emergency matter should be reported to GreatOceanCondos.com at 386-478-7863 for assistance. Read more

Q. What does a typical condo in the Great Ocean Condos and Homes network provide?

A. All homes and condos are privately owned and equipped for basic vacation needs. Basic starter supplies such as soap and toilet paper are usually provided by the individual owner. We will make every effort to make sure this is the... Read more

Q. Is there a place for me to rent cribs, high chairs, or other equipment?

A. Here is a local company in New Smyrna Beach that will be able to hep you with your rental needs for the following products: Crib Rentals, Booster Seats/High Chairs, Beach Equipment (i.e. umbrellas, body/surf boards, chairs, and lounges). Simply... Read more

Q. Lost and Found?

A. If you have stayed in one of our condos and have lost an item let us know as soon as possible. We will attempt to locate the item by checking the unit and/or by speaking with the cleaning company.... Read more

Q. When do holiday reservations become available on-line?

A. Due to the high demand for return guests, we set our pricing two years in advance. You are more than welcome to begin booking your vacation NOW for next year’s holiday season! The sooner you book the more likely... Read more